Important Shipping and Delivery Information
SHIPPING DETAILS
All orders that are in stock and don't require custom work typically ship within 24 business hours of receiving payment. Orders that require custom modifications such as machining/drilling or custom paint work will need additional handling time before shipping. For orders that require custom work, our team will contact you to provide an updated ETA. All of our wheel orders ship via FedEx or UPS Ground. Ground shipping is typically 3-4 business days within the U.S.
IMPORTANT DELIVERY INSTRUCTIONS
To help our customers' orders go smoothly we've added the following important helpful tips!
After delivery be sure to go through all of the packages to confirm that there isn't any shipping damage. If accessories are ordered as well, such as lug nuts or hub rings, please make sure those are delivered and do not have any shipping damage. There's nothing worse than getting to the installation shop to get your new wheels/products installed only to find something isn't correct.
If something is not correct with your order please DO NOT install any products and leave everything in the boxes exactly as you received your order. Make sure to contact Kixx Motorsports right away so we can correct any issues as soon as possible. If wheels have been mounted with tires there are no returns, no exchanges, no fixes of any kind and this would void any return policy that may apply to your order and the sale would be final. Please read our Return Policy for more details.
HAVE A QUICK CONVERSATION WITH YOUR MECHANIC!
Even though most wheel mechanics should know to follow the "New Wheel Test Fit Procedures," we've all had a bad mechanic once in a while. Be sure to remind the wheel mechanic to verify fitment and to test fit every wheel onto your vehicle before mounting tires on the wheels or torquing the wheel lugs to the vehicle. If tires have been mounted this would void any return/exchange policy even if the wrong wheels were delivered because the wheels are now considered used/damaged. If this issue occurs with your installation shop, your only recourse would be to get reimbursed from the installation shop that made the mistake. Kixx Motorsports is not responsible for any mechanic's mistakes or for not following the test fit procedures. All items we sell require professional installation.